What is the 10 Day Replacement Guarantee? How do I get a defective item, ordered on Starmark.in, replaced?
10 Day Replacement Guarantee
All physical products sold on www.Starmark.in are covered under our 10 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 10 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced
Contact Customer Care via the Contact Us Page, within 10 days from the date of delivery.
The defective product or part will be recalled and a replacement will be shipped immediately.
Please note -
Replacement can be for the entire product or part(s) of the product subject to availability of the same with Starmark.in.
Replacement is offered for the products sold by Starmark.in only.
How do I cancel an order on Starmark.in? Alternatively, how do I return a product ordered on Starmark?
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 10 Day Replacement Guarantee above.
Note: If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Starmark Customer Care via the Contact Us Page, and we will have the issue quickly resolved.
Following shall not be eligible for return or replacement -
Damages due to misuse of product.
Incidental damage due to malfunctioning of product.
Any consumable item which has been used or installed.
Products with tampered or missing serial / UPC numbers.
Any damage / defect which are not covered under the manufacturer's warrant.
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
Can I cancel my order online?
Yes, you can now trigger online cancellation for item(s) in your order, till the item(s) are shipped by Starmark.in. In order to cancel item(s) in your order,
Log into your Starmark.in account and go to the "My Orders" page
Identify the item you want to cancel, and click on the corresponding "View Details" link
In the detailed order page, you will see "Cancel" links against each of the items in that order
Click on the "Cancel" link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is generated, we will ensure that the cancellation is processed as soon as possible
Why is the 'Cancel' link disabled sometimes?
A disabled 'Cancel' link can mean the following things,
The item has already been shipped by Starmark.in
The item has a quantity greater than one associated with it
The item is non-refundable (example, e-Gift Vouchers, Starmark Wallet)
In any of the above cases, you can get in touch with our Customer Support for more information
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take Starmark a maximum of 2-3 business days to cancel the order and initiate refund. You will be notified of the same.
If the refund mode is Wallet, the refunded amount will be made available immediately. However, if you opt for having the money transferred back to the source of transaction, it may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Starmark.
How will I get my money back after cancellation? What are the modes of refund available?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund available -
1. Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction
2. Once you have requested the cancellation of item(s) in your order, Starmark will complete the cancellation and initiate the refund, depending on your refund preference.